If all available seats appear greyed out when you log in, it’s likely due to one of the following issues:
Check who’s logged in
Make sure the person selecting and purchasing the tickets is:
- Logged into the correct account, and
- A current Mags Member.
Check your Friends & Family links
Everyone included in your ballot application must be:
- A paid Mags Member, and
- Strongly linked to your account via the ‘My Friends & Family’ section.
If someone is only loosely linked, you’ll need to:
- Delete the existing link.
- Re-add them as a strong link.
Need help? See our FAQ: How do I strongly link my account to another supporter?
Double-check supporter numbers
Ensure that the correct supporter number was entered for each person in your application. This cannot be changed once the ballot has been drawn.
Still having trouble?
Contact our team for support:
- Box Office: 0344 372 1892
- Accessibility Team (if applicable): 0191 201 8457