If a blank screen appears after tapping Add (iPhone)
This can sometimes be caused by having too many tabs open in Safari. Close any unnecessary tabs and then try downloading and adding the Season Ticket again.
If your ticket isn't showing in Google Wallet (Android)
Before downloading your Season Ticket, please make sure you have Google Wallet installed on your device. If you don't have it, you can download it from the Google Play Store.
If your ticket still isn't appearing in Google Wallet after downloading it, please ensure that you're signed in to the same Google account on both:
The device and browser you're using to access the ticketing website.
The Google Wallet app itself.
Using different Google accounts may prevent the ticket from appearing in your wallet.
If you are still continuing to experience difficulties contact the Box Office on 0344 372 1892