First, make sure that Google Wallet is installed on your device and that you're signed in to the same Google account on both:
- The ticketing website.
- The Google Wallet app.
Using different Google accounts may prevent your Season Ticket from appearing in Google Wallet.
If your Season Ticket was previously downloaded and has disappeared, please note that Season Tickets can only be downloaded once. In these circumstances, you'll need to contact the Box Office on 0344 372 1892 so the pass can be reset before it can be downloaded again.
Once the pass has been reset, you'll be able to log in to book.newcastleunited.com, access Season Ticket from the menu under your initials, and download the pass again.