If you're using Google Wallet, we recommend using the ticket's NFC functionality rather than the QR code where possible.
On busy matchdays, mobile signal and data connections around the stadium can be limited due to the large number of supporters in the area. This can sometimes affect the loading of QR codes.
To help avoid any issues:
- Make sure your ticket has been added to Google Wallet before arriving at the stadium.
- Ensure NFC is enabled on your phone.
- Unlock your phone and hold it against the turnstile reader when prompted.
- Make sure your phone has sufficient battery charge.
Using NFC allows the ticket to be presented directly from your device without relying on a QR code loading on screen, helping to provide a quicker and more reliable entry experience.
If you're still experiencing issues on matchday, please speak to the nearest steward or contact the Box Office on 0344 372 1892 for assistance.