First, check that the forwarding journey was completed and that the correct supporter was selected.
Please check:
- An order confirmation was shown.
- The correct supporter was selected from Friends & Family.
- The recipient is signing into the correct ticketing account.
- The recipient has checked their inbox and junk or spam folders.
If the correct supporter was selected
Ask the recipient to follow the relevant digital ticket download guide. If the ticket is still unavailable, please email supporter.services@nufc.co.uk