We’ll always try to help where we can - but if the issue is specific to your phone or your wallet app, the quickest fix usually comes from the people who know your device best.
For anything that relates to device settings, software issues, or wallet app errors, we recommend contacting your phone manufacturer or the Apple Wallet/Google Wallet support teams directly. They can guide you through the technical steps needed to get everything working again.
Here are some useful support links:
- Apple Wallet: support.apple.com/en-gb/apple-pay
- Google Wallet: support.google.com/pay
- Samsung: samsung.com/uk/support/mobile-device/phone/
- Google Pixel: support.google.com/pixelphone/
- Huawei: consumer.huawei.com/uk/support/contact-us/
- Sony Xperia: sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones
Please note: We’re not responsible for the content of any external websites you visit through these links.
If you’ve tried the above and still need a hand, just get in touch - we’re here to help wherever possible.