If a payment fails, we’ll let you know. Your Season Ticket will be paused until your payments are back up to date.
If a payment is unsuccessful, you'll receive an email advising you of the missed payment and the date by which it must be paid. To make the outstanding payment, you'll need to contact the Box Office on 0344 372 1892 within the timeframe stated in the email.
If this happens three times in one season, your Direct Debit will be cancelled, and you’ll be asked to pay the full balance instead. You may also lose eligibility for Direct Debit in future seasons.