Hospitality

Suites

• What time do I need to arrive on matchday?
• Are hospitality suites open after the final whistle?
• What is the hospitality dress code?
• Where can I find my hospitality area?
• Is there access to a bar in the hospitality suites?
• Can I smoke at St. James’ Park?

Pricing

• Why does the pricing change from match-to-match?
• What are the age brackets for ticket prices?
• The fixture date and time has changed; am I entitled to a refund?
• Can I receive a refund for any tickets that I have purchased?
• Which methods of payment do you accept?
• I have a disability; can I bring a carer to a fixture?

Tickets

• Are hospitality tickets only available to Season Ticket holders or members?
• How can I book matchday tickets for hospitality at St. James’ Park?
• How will I receive my tickets?
• The link to download my digital tickets has not arrived in my inbox?
• The link to download my digital tickets has not arrived or has been lost; can I get a replacement?
• Why has the fixture date and time changed?

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Accessibility

• Is St. James' Park fully accessible for guests with accessibility requirements?
• Are there accessible hospitality suites and lounges?
• How do I book accessible hospitality packages?
• Is there accessible parking available for hospitality guests?
• Are assistance dogs allowed in hospitality areas?
• Are accessible toilets available near hospitality suites?

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Hospitality requests

• What children's meals are available?
• Can I organise a special mention in the hospitality area?
• Can I order a birthday cake?
• Do you cater for any dietary requirements?
• What is the drinks policy at St. James’ Park?
• Can I bring guests that are away fans?

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